Frequently Asked Questions
Order & Processing
You can place an order through our official website.
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To place an order offline, you can reach out to us either on Email /Live Chat on Telegram.
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Our team will help you place your order and ensure its quick delivery.
For more details, contact us today!
You will receive an order confirmation mail on your registered email address (for registered users) and an instant confirmation message on the website. On the contrary, if you are a guest user, you will only be able to the message on the website an email upon your order confirmation.
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In case you don’t receive a confirmation email, you can check the status of your order by contacting our team.
You will receive regular updates on your registered email address about details relating to your order. If you are unable to access your registered email address, you can track your order status through the ‘My Account’ section on our website.
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If you fail to access details through either of the above ways, feel free to contact us directly.
No, we regret to inform you that we don’t allow cancellations once the order has been placed.
If you order more than 1 miner, you can contact us for special discounts.
At our warehouse, our team carries our critical order processing tasks, which include- manufacturing, packaging, dispatching and shipping. Our representatives here are quite busy due to the heavy workload and won’t be able to address order placement requests.
Thus, for optimal customer experience and smooth order processing, you will have to place an order online by our website.
Pricing
No, the prices of the miners on our website don’t fluctuate on a daily basis, but it does fluctuate on a frequent basis. We request you to confirm product price through our website before placing an order.
Yes, we ensure our product prices are up-to-date.
We are encountered with a high number of orders each day and thus, we recommend you check the product’s page on our website, which has ‘Available’ products listed with their respective updated prices.
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You can also filter the available products through the ‘Available’ products tab on the product page of our website.
If you wish to purchase 2 or more miners, you can apply a coupon from on the website. In case there are no coupons available at the time of your order placement, we request you to call our team who will help you with special bulk order discounts on our miners.
The miner prices on our website are listed in US$.
Yes, the stated price is inclusive of shipping costs which include doorstep delivery.
Yes, we believe in transparent pricing of our products and don’t have any hidden charges associated with the miner.
Shipping & Warranty
Ideally, the manufacturer’s warranty varies from 180-360 days based on the miner’s make and model.
Yes, the warranty period variates from miner to miner based on the manufacturer.
No, there is no warranty on used miners. However, miners within its warranty period are eligible for claiming its pending warranty.
Yes, the stated prices of a miner on this website are inclusive of shipping costs.
We are partnered with some of the best shipping companies that ship our miners through air cargo. These companies are:
- DHL
- FedEx
- UPS
- TNT
- ARAMEX
We ensure fast shipping of our products i.e. within 48-72 hours.
Yes, we ship to 100+ countries across the globe.
Also our shipping is free by DHL or FeDex.
Refund policy
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We’re so convinced you’ll absolutely love our products, that we’re willing to offer a 14 day risk free money back guarantee. If you receive your order and are not satisfied for any reason you can return the product for a refund within 14 days of making a purchase.
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Proof of purchase
To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund but will provide you with a store credit instead.
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Contacting us
If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us.
Payment & Acceptance
No, we accept payments either, though:
- Cryptocurrency
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In case you have a preferred way of payment except the above two, get in touch with our team, who will help you with your order payment.
You don’t have to worry about the payment currency being US$. Our website calculate the rate and convert it US$.
You can make payments through any crypto wallet/exchange. It is not mandatory to use the Coinbase wallet to transfer cryptocurrency to our wallet.
Your order will stand cancelled if you fail to make payment within the stipulated time frame, which is:
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120 mins (payment through Crypto Currency)
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However, we don’t want you to miss out on your desired miner. Get in touch with our team for further extension of the payment time frame. We are happy to hold your product longer.
No, we don’t accept payments through other modes than the ones mentioned.
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However, in case you are unable to pay through these modes, get in touch with our experts to help you better.
No, we don’t allow our customers to place an order or to make an order at our warehouse.
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We don’t encourage customer’s personal visits to our warehouse as our team is busy with order processing.
Basic Information
We keep our website up-to-date to ensure transparency and a fantastic user experience. For regular updates, you can subscribe to our Newsletter.
Yes, we share regular updates to your order through email. If you are a registered user, you can check the inbox of your registered email address and from the ‘My Account’ tab on the website.
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Whereas, if you are a guest looking to trace your order, you can view its details through email updates or get in touch with our team.
You can contact our customer service team by sending us a short video of your dashboard and your kernel log. Our technicians have the skill to fix most issues that result from software. If anything is wrong with your hardware, you will need to contact the manufacturer’s customer service department.
Here’s what you do to start mining:
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Step 1:Â Download a trackable IP scanner.
Step 2:Â Locate the miner’s IP address.
Step 3:Â Open the device dashboard.
Step 4:Â Enter your pool link and wallet details.
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For help, give us a call.
Miner set-up required very little technical knowledge. It runs on plug and play model.